Patient Guide

We are committed to your care.

Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you. You may be contacted by phone, email or text and asked to complete a confidential survey. Please take the time to complete the survey. Your feedback will help us know what we’re doing well and where we can improve.

Privacy Practices Patient Rights & Responsibilities Concerns About Your Care

Fast facts about your stay.

Support for Caregivers

We encourage patients to pick a key person to support them during their hospital stay. Whether you are that primary support person, or just one of many people caring for and supporting your loved one, you can play an important role in making sure your loved one gets the safest and best care both here and beyond the hospital.

Patient and Family Care
We participate in patient- and family-centered care. We believe that family plays an important role in ensuring the health and well-being of patients of all ages. Our goal is to create partnerships among healthcare practitioners, patients and families that will lead to the best outcomes and enhance the delivery of safe, quality, efficient, effective, and timely care.

What to Know Before You Leave
Caregivers can help ensure the best outcome for their loved one after a hospital stay by getting the answers to these three questions:

What is the next step for medical care (home or facility, follow-up with primary care physician or physical therapy, etc.)? Help your loved one arrange the details to make this happen—financial plan, transportation, scheduling, etc.
What new and former medicines does my loved one need to take? Help your loved one understand the details—timing, dosing instructions, side effects, prescription refills, etc.
What health warning signs do I need to watch for and what do I do if they happen? Help your loved one by writing these symptoms down as well as the name and contact number to call.

If you feel like you need a break or help, reach out to friends and family. And consult the resources listed here: National Alliance for Caregiving | Family Caregiver Alliance | Caregiver Action Network

Facts About Your Stay

Bedside Shift Report

We want you to feel comfortable and cared for throughout your stay, so at each nursing shift change—about every 12 hours—your nurse will introduce your new nurse to you. The team will talk about your progress, medicine and tests scheduled for the day. Ask questions. The more you’re involved, the better and safer your care.

Bedside Technology

During your stay, you may see your doctors and nurses using computers or tablets. These tools help them care for you by providing around-the-clock monitoring, a variety of resources and quick communication with the rest of your healthcare team. If you have any questions, ask your doctor or nurse.

Calling Your Nurse

Your room is connected to the nursing station via an intercom system. To call for your nurse, press the NURSE call button located at your bedside. If you have any questions on how to use the call button, ask a staff member to show you.

Cellphones & Video

During your stay, you may see members of your care team using mobile phones. At Willamette Valley Medical Center, our staff are permitted to use phones for work-related activities, such as communicating with doctors or other care team members. Employees are not allowed to use phones for non-work-related activities. There are many work-related benefits of cellphones and other communication devices, including access to medical references, clinical tools and patient information.

Use of personal electronic devices during your stay in your room is permitted. Personal electronic devices include: cellphones, iPad, laptops, MP3 players, tablets, e-readers, smart watches and other similar handheld electronic devices. Please be aware of the volume, as not to disturb other patients. We encourage you to use headphones/earbuds whenever possible. Additionally, we encourage you to put your device on vibrate and/or silence when possible.

At no time is your personal device allowed into procedure rooms or during medical exams. If you wish to obtain copies of any medical imaging you may have during your stay, please ask for a release of information form and we can provide those to you. Capturing these with your cell phone camera at the time of the scan is not allowed.

Concerns About Your Care

Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the hospital patient advocate. You also have the right to file your complaint with either:

Yamhill County Public Health
412 NE Ford Street
McMinnville, OR 97128
Phone: (503) 434-7525
Website: Public Health | Yamhill County Oregon Health and Human Services

The Oregon Health Authority
Health Care Regulation and Quality Improvement Program
800 NE Oregon St., Suite 465
Phone: (971) 673-0540

Office of Quality and Patient Safety
The Joint Commission
One Renaissance Blvd.
Oakbrook Terrace, IL 60181
Website: www.jointcommission.org, then click “Report patient safety event”

Sometimes a healthcare choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our medical ethics committee can help you and those who are here to support you make difficult decisions. For help, ask for a representative from Case Management or the Hospital Supervisor.

Fire Safety

We conduct fire drills from time to time. If you hear an alarm, stay where you are. In an actual emergency, hospital staff will tell you what to do.

Food Options

Wine Country Cafe

A nutritious and well-balanced diet is always important in the support of wellness, to enhance recovery, and promote the healing process. Willamette Valley Medical Center's Wine Country Cafe offers patients and guests tasty menu options and delectable daily specials.

Location: First floor lobby.

Hours:

Monday - Friday: 7:00am - 2:00pm

Hot Breakfast: 7:00 a.m. to 10:00 a.m.

Hot Lunch: 11:00 a.m. to 2:00 p.m.

Patient Meals

Food Forward Special menus are provided in every patient room. Daily at 10:30 a.m. and 2:30 p.m. hospital ambassadors will collect patient meal requests for the following day.

Breakfast is delivered to patients between 7:30 a.m. and 8:15 a.m.

Dinner is delivered to patients between 5:30 p.m. and 6:15 p.m.

Vending Machines

At Willamette Valley Medical Center you can find beverage and snacks 24 hours a day.

Vending machines are located in the emergency department waiting room, labor and deliver waiting room, and on the second floor by the help desk.

Gift Shop

Our gift shop, managed and operated by our volunteers, is located on the first floor by the main entrance.

Hours of Operation:

Mon. to Fri.: 10:00 a.m. to 4:00 p.m.
Cash, check and credit cards accepted.

Hourly Rounding

A nurse will visit you every hour during the day and every two hours at night to check on your comfort, help you change positions in bed, assist with trips to the bathroom, and make sure you can reach your phone, call light, and personal items easily.

Housekeeping Services

Housekeeping services are provided daily between 8:00 a.m. – 2:30 p.m. unless the patient is planned for discharged. Housekeeping staff will knock, ask your permission to enter and clean, introduce themselves and explain services to be provided which include taking the trash, cleaning the restroom, and mopping the floor. You do have the right to decline service.

If you are sleeping or consulting with a doctor housekeeping will not enter your room and will come back at a later time.

If you require service, please call the environmental services’ help line at extension 3528 and let the operator know the issue and your room number and a housekeeping staff member will come to support your needs.

Interpreters and Translation Services

Interpreter services are available for all patients. Please contact your nurse for assistance. Service is available for patients who are deaf, hard of hearing or need translation with ASL. Please advise a member of your care team.

Medicines

Please do not bring any prescription or over-the-counter medicines to the hospital. All medicines you take in the hospital need to be prescribed, filled and given to you by hospital staff. You will be advised if it is necessary to bring any medication from home.

Parking

Patient and guest parking is available at the main entrance of the hospital, emergency department, birthing center and the H.R Hoover, MD, Cancer Center.

Pastoral Care

If you would like a visit from the chaplain for spiritual care and comfort, please ask your nurse to contact the chaplain on call. A chaplain will address your concerns by the next business day after receiving the request.

Personal Belongings and Valuables

Personal care items such as contact lenses, eyeglasses, hearing aids and dentures can be stored in your bedside stand when not in use. Please do not put them on your bed or food tray to help avoid them being lost or damaged.

We encourage patients to send any valuables home with family members. If this is not an option, a safe is available in the Admitting department. Items are noted and locked in the safe, and a copy of the item list is given to the patient. Items are unable to be returned without return of the item list.

Public Restrooms

For everyone’s health and safety, we ask visitors not to use patient restrooms. Public restrooms are located throughout the hospital. Ask hospital staff to direct you to the nearest one.

Rapid Response Team

A highly trained group of individuals called the Rapid Response Team is always in place in the hospital. This team can be called at any time by you, or those who may be here with you, to check on any medical condition that is of concern before there is a life-threatening emergency.

How to call:

Dial 3333 on an internal phone to be connected with an operator.
Tell the operator: your name, room number, patient’s name and your concern.
Rapid Response Team will be sent to your room.

Smoking and Vaping

Given the serious health hazards of tobacco use and vaping, Willamette Valley Medical Center has become a 100 percent tobacco and vaping-free campus. No smoking, tobacco, or vaping products will be used while on WVMC property, parking lots, associated buildings and vehicles. Patients and visitors are asked not to smoke or vape during their hospital visit.

If you are a patient in the hospital, please do not suffer from nicotine withdrawal. You can receive nicotine replacement therapy (NRT) or other appropriate support during your hospital visit. Please ask your nurse for more information.

Telephone

All patient rooms have phones. To place a call within the hospital, dial the 4-digit extension located on the phone directory. To call a local number from your room, please press 9 for an outside line, then procced with the number you are calling. Patient room phones are unable to dial long distance.

Visiting Hours

Visiting hours are subject to change. Please ask your nurse for official hours during your stay.

To promote healing and safety and limit infection, some units may limit the number of visitors you can receive at one time.

General Hours: 6:00 a.m. to 8:00 p.m. Note: Patients have the right to choose to receive visitors from among family, friends or other individuals at any time during their stay.

Wi-Fi

To access Willamette Valley Medical Center complimentary Wi-Fi, connect to Guest_Access and accept the terms and conditions page.