If you have a complaint about the quality of care at Willamette Valley Medical Center, you can submit it to the Joint Commission online or send it by mail, fax, or e-mail.

You can provide your name and contact information (which will be kept confidential) or submit your complaint anonymously. Providing your name and contact information enables the Joint Commission to inform you about the actions taken in response to your complaint, and also to contact you should additional information be needed.

Summarize the issues in one to two pages and include the name, street address, city, and state of our hospital.

E-Mail: complaint@jointcommission.org

Fax: 630.792.5636
Attn: Office of Quality Monitoring

Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

If you have questions about how to file your complaint, you may contact the Joint Commission at this toll free U.S. telephone number, 800.994.6610, from 8:30 am to 5 pm, Central Time, weekdays.