What about my bill?

Being in the hospital can be a stressful time. Please read below to learn more about billing questions. If you still have questions, please call us.

Contact our Billing Office at:

Phone: (855) 269-1997

Office Hours: Monday – Friday from 5 a.m. to 5 p.m.

Patient Bill Pay

All co-pays and patient fees are due at the time of service.

For your convenience, you may now pay your bill online. Have your account information ready and click one of the following links.

If the date of service is AFTER August 6, 2019, please click here to PAY YOUR BILL ONLINE.

If the date of service is BEFORE August 6, 2019, please click here to PAY YOUR BILL ONLINE.

For billing inquiries, call 855-269-1997.

Your hospital bill does not include charges for your personal physician, surgeon, anesthetist, pathologist, radiologist, emergency room physician or other physician’s consultants. You will receive separate bills from these independent physicians.

Helping you afford the care you need

MedData (previously Cardon Outreach) began working onsite at Willamette Valley Medical Center in March of 2015. We have three onsite patient advocates who screen patients for eligibility for the Oregon Health Plan as well as a variety of other programs such as Crime Victim’s Compensation, Disability, and eligibility for commercial insurance – In 2016 alone, our team helped secure benefits for over 2200 patients with hospital charges totaling almost $10 million! Included below are several helpful links that provide more information about MedData as well as the programs we work with:

MedData patient advocates are here to help, please call them at (503) 435-6332. They are also very knowledgeable in other programs such as:

Medicaid Disability Other Programs
Enrollment Assistance SSI/SSDI Applications Qualified Health Plan Enrollment
Long-Term Care Application Assistance Representation at Hearing Level COBRA Assistance
Medicaid Secondary Assistance Appeals Council Support Victims of Crime Services

But if you are having problems paying your hospital bill, we can help. Last year we provided $20+ million in free and discounted care for our patients. The following are some of the options you have:

  • If you are uninsured, we will discount your bill 60% automatically
  • If you pay your estimated bill prior to or upon discharge, we will discount your bill 20%.
  • Payment plan agreements are available to be made. Please contact the suggested number on your statement.
  • If you earn less than 200% of the poverty level, have limited assets, and had/having hospital care, you may qualify for further assistance, call (800) 433-1009

For more information, call (855) 269-1997

Estimates for hospital charges

Willamette Valley Medical Center is here to help you plan for your medical expenses. We offer estimates for hospital charges prior to arrival. To get the most accurate estimate, it is helpful to have the CPT and Diagnosis codes for the procedure or test you wish to have estimated. Your doctor’s office can give you the codes. Our estimates are based on “usual and customary charges.” These are strictly estimates and may change depending on physician treatment plans and/or patient complications. Please note that Physician fees and/or Radiology/Pathology interpretation charges are not included in the estimated facility charges. These charges are billed separately by these offices. 

To get an estimate, please call our “Estimate Line” at (800) 370-1983

For more information about healthcare prices and understand your bill better please visit the site below

Understanding Billing and Charges at Willamette Valley Medical Center

Willamette Valley Medical Center (WVMC) is committed to helping you understand and prepare for potential out-of-pocket costs related to medical services you or a loved one may receive at our hospital, and we have resources available to assist you. Please contact WVMC’s Financial Counselor at (503) 435-6345 or visit the MedData website at any time to discuss your specific care needs and the potential associated charges. Additionally, WVMC offers estimates for hospital charges prior to arrival by calling our Estimate Line at (800) 370-1983. These estimates are based on “usual and customary charges,” which may change depending on physician treatment plans and/or patient complications. If you are insured, you also should contact your insurer to understand your coverage of services.

In addition, as required by the Centers for Medicare & Medicaid Services (CMS), our hospital has provided a complete list of charges for all services and items provided by our facility. Please see our Charge Description document for more information.

The amount listed is not necessarily reflective of your actual financial responsibility. The amount collected by our hospital can be less than the amount on this list for a number of reasons, including discounts negotiated with third party payers like Medicare, Medicaid and commercial insurance companies as well as patient-specific discounts based upon financial need and other considerations. We recommend that all patients contact their insurer or WVMC’s Financial Counselor to discuss their individual situations and determine the potential out-of-pocket costs of their care.

This discussion with your insurer or the hospital is an important step because many factors affect an individual’s financial responsibility for the cost of hospital care, including:

  • If an individual has insurance, and under which insurer and plan he or she is covered;
  • Individual qualifications for additional financial assistance from the facility;
  • Factors specific to each patient’s care and needs, such as:
    • Length of stay in the hospital
    • Specific items needed for care
    • Additional testing required or recommended by your provider, and
    • Unexpected complications.

Please contact WVMC at any time with questions, or view our Frequently Asked Questions below.

The best way to determine your costs is to discuss your coverage options and needs with your insurer or our hospital. This is the only way to explore your personal situation and most accurately determine the potential out-of-pocket costs of care you or a loved one may need.

More than likely, no. The amounts we have listed on our website are base, undiscounted prices. They do not necessarily reflect a patient’s actual financial responsibility, which can vary significantly based on the care and services an individual requires, if he or she is insured, and by which insurer or plan he or she is covered. 

The amount collected by our hospital is almost always less than the amount provided on our website. Government programs, such as Medicare, pay hospitals much less than the amount listed. Similarly, commercial insurers typically negotiate discounts with hospitals like ours on behalf of the patients they cover.

Charges and out-of-pocket costs vary a lot from person to person and are difficult for us to estimate.

A person’s financial responsibility – or out-of-pocket costs – is dependent on many factors, including if he or she is insured, by which insurer and under which plan he or she is covered, and if he or she qualifies for financial assistance.  Because this varies so much from individual to individual, we cannot make blanket statements about actual charges or out-of-pocket costs.

Also, any charges that a patient incurs are dependent on a variety of factors such as how long he or she has to stay in the hospital, unexpected complications that arise, specific supplies and items needed for his or her care, and additional testing required or recommended to assess his or her condition. One patient’s needs may be vastly different from another’s even though they come to the hospital for the same procedure. It is difficult to estimate how this can differ. 

We do encourage all patients to contact their insurer or WVMC’s Financial Counselor to discuss their individual situations and determine the potential out-of-pocket costs of care they or a loved one may need.

Healthcare providers’ prices are based on the cost of the service (i.e. equipment and supplies, personnel, etc.), prices charged by competitors and prices of similar services offered. 

Hospital prices are set to take into account the expected mix of patients seen and reflect expected payments from varied payers, such as insurance companies and the government. In addition, they are typically set to achieve an overall positive margin, so a hospital can keep up with community needs, reinvest in the hospital’s services and facility, provide care for those who can’t pay, and collaborate with and support organizations that share its mission. 

Prices vary because all hospitals are different. Size, staffing, technology and equipment, services offered, the intensity of care provided, patients served, and many other factors all impact how much money a hospital needs to operate – and how much it charges for services.

As you can imagine, we are subject to many legal and regulatory restrictions when it comes to patient costs, but we are offering what programs, payment options and discounts that we can. 

WVMC’s Financial Counselor can help individuals determine the potential costs of care they or a loved one may need and explore what programs, payment options and discounts may be available to them.