What about my bill?
Being in the hospital can be a stressful time. Please read below to learn more about billing questions. If you still have questions, please call us.
Contact our Billing Office at:
Phone: (855) 269-1997
Office Hours: Monday – Friday from 5 a.m. to 5 p.m.
Pay Your Bill
Click the bill pay icon to pay your bill online.
Willamette Valley Medical Center is committed to providing you with the best available healthcare along with convenient and reliable billing services.
For billing inquiries, call 855-269-1997.
Your hospital bill does not include charges for your personal physician, surgeon, anesthetist, pathologist, radiologist, emergency room physician or other physician’s consultants. You will receive separate bills from these independent physicians.
Helping you afford the care you need
MedData (previously Cardon Outreach) began working onsite at Willamette Valley Medical Center in March of 2015. We have three onsite patient advocates who screen patients for eligibility for the Oregon Health Plan as well as a variety of other programs such as Crime Victim’s Compensation, Disability, and eligibility for commercial insurance – In 2016 alone, our team helped secure benefits for over 2200 patients with hospital charges totaling almost $10 million! Included below are several helpful links that provide more information about MedData as well as the programs we work with:
MedData patient advocates are here to help, please call them at (503) 435-6332. They are also very knowledgeable in other programs such as:
||Qualified Health Plan Enrollment
|Long-Term Care Application Assistance
||Representation at Hearing Level
|Medicaid Secondary Assistance
||Appeals Council Support
||Victims of Crime Services
But if you are having problems paying your hospital bill, we can help. Last year we provided $20+ million in free and discounted care for our patients. The following are some of the options you have:
- If you are uninsured, we will discount your bill 60% automatically
- If you pay your estimated bill prior to or upon discharge, we will discount your bill 20%.
- Payment plan agreements are available to be made. Please contact the suggested number on your statement.
- If you earn less than 200% of the poverty level, have limited assets, and had/having hospital care, you may qualify for further assistance, call (800) 433-1009
For more information, call (855) 269-1997
Estimates for hospital charges
Willamette Valley Medical Center is here to help you plan for your medical expenses. We offer estimates for hospital charges prior to arrival. To get the most accurate estimate, it is helpful to have the CPT and Diagnosis codes for the procedure or test you wish to have estimated. Your doctor’s office can give you the codes. Our estimates are based on “usual and customary charges.” These are strictly estimates and may change depending on physician treatment plans and/or patient complications. Please note that Physician fees and/or Radiology/Pathology interpretation charges are not included in the estimated facility charges. These charges are billed separately by these offices.
To get an estimate, please call our “Estimate Line” at (800) 370-1983
For more information about healthcare prices and understand your bill better please visit the site below
Understanding Billing and Charges at Willamette Valley Medical Center
Willamette Valley Medical Center (WVMC) is committed to helping you understand and prepare for potential out-of-pocket costs related to medical services you or a loved one may receive at our hospital, and we have resources available to assist you. Please contact WVMC’s Financial Counselor at (503) 435-6345 or visit the MedData website at any time to discuss your specific care needs and the potential associated charges. Additionally, WVMC offers estimates for hospital charges prior to arrival by calling our Estimate Line at (800) 370-1983. These estimates are based on “usual and customary charges,” which may change depending on physician treatment plans and/or patient complications. If you are insured, you also should contact your insurer to understand your coverage of services.
In addition, as required by the Centers for Medicare & Medicaid Services (CMS), our hospital has provided a complete list of charges for all services and items provided by our facility. Please see our Charge Description Master and Diagnosis-Related Group documents for more information.
The amount listed is not necessarily reflective of your actual financial responsibility. The amount collected by our hospital can be less than the amount on this list for a number of reasons, including discounts negotiated with third party payers like Medicare, Medicaid and commercial insurance companies as well as patient-specific discounts based upon financial need and other considerations. We recommend that all patients contact their insurer or WVMC’s Financial Counselor to discuss their individual situations and determine the potential out-of-pocket costs of their care.
This discussion with your insurer or the hospital is an important step because many factors affect an individual’s financial responsibility for the cost of hospital care, including:
- If an individual has insurance, and under which insurer and plan he or she is covered;
- Individual qualifications for additional financial assistance from the facility;
- Factors specific to each patient’s care and needs, such as:
- Length of stay in the hospital
- Specific items needed for care
- Additional testing required or recommended by your provider, and
- Unexpected complications.
Please contact WVMC at any time with questions, or view our Frequently Asked Questions below.